Our customer services department takes all complaints seriously, in France and abroad and aim to find a solution within 10 days.

• In the event of damage during transit, you have 3 working days following receipt of your parcel to notify our customer services department.

• If you are disappointed by an article, or if you made a mistake when ordering, you have 7 days, according to law, following receipt to inform us in writing and to request an exchange, a credit note or a refund. For your convenience, Wesco can extend this to 15 days. All you have to do is return thearticle in exactly the same condition at your expense, in its original packaging.
Download the return authorisation form.

All our products have a minimum 2 year warranty!
(For faults or breakages following correct use of the product)

For questions, complaints, exchanges or anything else, our specialist customer service staff are there to provide you with the best solution.
Write to the Customer Services Department

Terms and Conditions of sales